Terms of Service

These Terms of Service (“Terms”) are an agreement between Neal Willis, a sole proprietor doing business as HireAnswerCrew (“we,” “us”), and the business subscribing to our services (“Client,” “you”). By creating an account or using the service, you agree to these Terms.

1. The service

HireAnswerCrew provides an AI-powered phone answering service that answers inbound calls on your behalf, collects caller information, and delivers lead summaries to you by text message and other channels. The service is intended for business use only.

2. Accounts and setup

You agree to provide accurate business information during signup, including your services, hours, service area, and any pricing you choose to have quoted. You are responsible for reviewing your configuration before your agent goes live and for keeping it current. You are responsible for configuring call forwarding from your business line.

3. Fees and billing

The service is billed as a recurring monthly subscription at the price presented at checkout. There is no setup fee. Payments are processed by our payment provider. Subscriptions renew automatically each month until canceled. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except as provided in Section 4 or where required by law. If a payment fails and is not resolved within the grace period, we may suspend or pause the service.

4. 30 day money-back guarantee

If HireAnswerCrew has not paid for itself within your first 30 days, email support@hireanswercrew.com within that period and we will refund every subscription payment you have made, and cancel your subscription. You keep any leads the service captured. This guarantee applies once per business.

5. Call recording and transcription

Calls answered by the service may be recorded and transcribed in order to provide the service, including lead extraction and quality review. The agent's greeting includes a recording notice in states that require all-party consent, and by default elsewhere. You are responsible for ensuring that your use of the service, including call recording, complies with the laws that apply to your business and your callers' locations.

6. SMS Terms — HireAnswerCrew Call Alerts

Program name: HireAnswerCrew Call Alerts, operated by Neal Willis, sole proprietor, d/b/a HireAnswerCrew.

Program description:when you opt in, HireAnswerCrew sends call summaries and lead alerts by text message to the mobile number you provided, about calls our receptionist answers for your business (for example, a caller's name, callback number, and job details). Opting in is optional; without it, the same alerts are delivered by email. You can opt in on our public page at hireanswercrew.com/sms-consent or by checking the SMS consent box on the account setup form after checkout.

• Message frequency varies with your call volume.
• Message and data rates may apply.
• Reply STOP to cancel at any time. You will receive one final confirmation message and no further texts. Reply START to opt back in.
• Reply HELP for help, or email support@hireanswercrew.com.
• Carriers are not liable for delayed or undelivered messages.

Callers to your business are never sent text messages by this program. Our SMS practices are further described in our Privacy Policy.

7. Acceptable use

You may not use the service for unlawful purposes, to send unsolicited marketing, to harass any person, or to impersonate a business you do not own or represent. We may suspend accounts that violate this section.

8. AI disclaimer

The service uses automated AI systems to conduct conversations and summarize calls. AI output may contain errors or omissions, and call handling may occasionally fail due to carrier, network, or vendor issues. You are responsible for reviewing lead information before acting on it. The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose and uninterrupted availability.

9. Limitation of liability

To the maximum extent permitted by law, HireAnswerCrew's total liability arising out of or related to the service will not exceed the fees you paid to HireAnswerCrew in the three months before the event giving rise to the claim. HireAnswerCrew is not liable for indirect, incidental, consequential, or lost-profit damages, including missed calls or missed business opportunities.

10. Termination

You may cancel at any time as described in Section 3. We may suspend or terminate the service for breach of these Terms, non-payment, or discontinuation of the product, with notice where practicable.

11. Changes to these Terms

We may update these Terms from time to time. Continued use of the service after changes take effect constitutes acceptance. The effective date above reflects the latest version.

12. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of laws principles.

13. Contact

HireAnswerCrew
support@hireanswercrew.com