Privacy Policy

HireAnswerCrew is operated by Neal Willis, a sole proprietor (“we,” “us”), and provides an AI-powered phone answering service to home service businesses (“Clients”). This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our text messaging program, and calls answered by HireAnswerCrew on behalf of Clients.

Information we collect

From Clients (business customers): name, business name, email address, mobile phone number, business details provided during signup (services, hours, service area, pricing preferences), and billing information, which is processed by our payment provider. We do not store full card numbers.

From callers: when you call a phone number answered by HireAnswerCrew on behalf of a Client, we collect the information you share on the call, such as your name, phone number, address, and service request details, along with call recordings, transcripts, and call metadata. In states that require all-party consent — and by default everywhere else — callers are informed at the start of the call that it may be recorded.

From website visitors: standard log, device, and usage data.

How we use information

We use information to provide the service (answering calls, creating lead summaries, and delivering them to the Client you called), to send the text messages described below, to operate, secure, and improve the service, and for billing, support, and legal compliance.

SMS / Mobile Messaging (HireAnswerCrew Call Alerts)

Text messages are sent by Neal Willis (sole proprietor), doing business as HireAnswerCrew, under the program name HireAnswerCrew Call Alerts. Messages are sent only to a business owner who opted in by checking the SMS consent box, either on our public opt-in page at hireanswercrew.com/sms-consent or on the account setup form shown after checkout. The box is unchecked by default, and checking it is not required to use the service.

What we send:call summaries and lead alerts about calls our receptionist answers for your own business, such as the caller's name, callback number, and job details. We do not send marketing or promotional text messages, and callers to your business are never texted under this program.

For this messaging program we collect: your mobile phone number, whether you consented, the date and time of consent, the IP address the consent was submitted from, and the version of the consent wording you agreed to. This information is used solely to send you the messages described here and to operate and support the service.

We do not share, sell, or provide your mobile phone number, your SMS opt-in status, or any other messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. SMS delivery vendors act only on our behalf to send the messages described here.

How to opt out: reply STOP to any message at any time. You will receive one final confirmation text and no further messages; your call summaries and lead alerts are then delivered by email instead. You can also email support@hireanswercrew.com to be removed.

• Message frequency varies based on call volume.
• Message and data rates may apply.
• Reply STOP to cancel at any time. Reply START to opt back in.
• Reply HELP for help, or contact us at support@hireanswercrew.com.

How we share information

We share information only with: (1) the Client whose phone number you called, so they can respond to your service request; (2) service providers that help us operate the service, such as telephony, transcription, AI processing, hosting, payment, and SMS delivery vendors, who are bound by confidentiality obligations; and (3) authorities when required by law. We do not sell personal information.

Data retention

We retain information for as long as needed to provide the service and meet legal obligations. Clients may request deletion of their account data by contacting support@hireanswercrew.com. Callers may request deletion of their information through the Client they contacted or by emailing us.

Security

We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is completely secure.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Your choices

You may opt out of text messages at any time by replying STOP. You may contact us at support@hireanswercrew.com to access, correct, or request deletion of your information.

Changes

We may update this policy from time to time. The effective date above reflects the latest version.

Contact

Neal Willis, sole proprietor, d/b/a HireAnswerCrew
support@hireanswercrew.com